IT is supposed to help you run your business, but all too often it can be a hindrance. And when things go wrong, the biggest frustration is the lack of a credible explanation. There is nothing worse than the sense of helplessness that a major IT outage can produce. And unless you are an IT expert with a thorough understanding of complex IT infrastructure, you will be in the dark about why things have gone wrong, when they will be fixed and whether or when they will recur.
You may imagine that the evolution in standards for IT technologies and process would ease the problem, but it merely serves to increase the need for specialisation; there is just so much to know, understand and practice. Experience tells us that technology gurus are unlikely to be interested in process. But managing complex IT infrastructures requires well developed, consistent processes in order to avoid problems. The irony is that frequently the only person who knows how to get the IT service restored is the person whose lack of consistent process caused the problem in the first place.
Managing a reliable, high quality and cost effective IT service requires a blend of skills, attitudes and behaviours that are not prevalent in many IT departments. It’s best left to the specialists. Put IT in its place by calling James Barden at Insite on 01892 686 000 or email at
enquiries@insite-europe.co.uk. James has a wealth of experience with IT service provision and will be delighted to hear from you.
